Why This Integration Changes Your Ecommerce Game
In ecommerce, support is not just about answering questions — it's about protecting revenue, reducing churn, and creating trust.
Returns are one of the most ticket-heavy support categories. Agents waste time:
- Searching for order details
- Checking return statuses
- Sending return links manually
- Handling repetitive “Where is my return?” queries
By integrating ReturnX with Gorgias, you eliminate friction across returns and support.
Instead of jumping between dashboards, everything works together — automatically.
Here are the 3 powerful ways this integration upgrades your ecommerce workflow:
1️⃣ Auto-Sync Tickets with Live Return Data
How It Works
When a support ticket is created in Gorgias, ReturnX automatically:
- Identifies the customer using their email
- Fetches their most recent return request
- Displays return status directly inside the ticket view
No manual searching. No switching tabs.
Setup Steps
- Connect your Gorgias account with ReturnX
- A customer creates or triggers a ticket in Gorgias
- ReturnX matches the customer using their email
- Latest return request and status are fetched and displayed
Final Outcome
Support agents get instant return context inside Gorgias, enabling:
- Faster first responses
- Fewer internal lookups
- More accurate resolutions
- Reduced average handling time
Your team works smarter — not harder.
2️⃣ Embedded Support Chat Inside the Return Portal
How It Works
Gorgias chat can be embedded directly into your ReturnX return portal.
This means customers can:
- Ask questions while submitting a return
- Get clarification about eligibility
- Resolve doubts before abandoning the process
All without leaving the page.
Setup Steps
- Enable Gorgias Chat from ReturnX Integrations
- Add your Gorgias Chat Widget ID
- Chat automatically loads inside your ReturnX return portal
Final Outcome
- Reduced return portal drop-offs
- Instant support during critical decision moments
- Better customer experience
- Lower frustration levels
This is where support meets conversion.
3️⃣ Smart Return Automation (Zero Agent Effort)
How It Works
When customers ask about returns via email or chat, Gorgias can automatically reply with your ReturnX return portal link.
No agent involvement needed.
Setup Steps
- Create a rule in Gorgias for return-related keywords (e.g., “return,” “exchange,” “refund”)
- Set an automated response with your ReturnX portal link
- Activate the rule
Final Outcome
- Customers instantly receive the correct return link
- Agents focus only on high-intent or complex issues
- Reduced repetitive tickets
- Faster resolution times
Automation handles the repetitive.
Your team handles the exceptional.
The Bigger Picture: A Unified Post-Purchase Experience
When ReturnX and Gorgias work together:
- Support becomes contextual
- Returns become self-serve
- Agents become more productive
- Customers get faster answers
- Revenue leakage reduces
This isn’t just an integration.
It’s operational leverage for modern Shopify brands.
If you're serious about optimizing your post-purchase experience, the ReturnX × Gorgias integration is not optional — it’s essential.
